EXCHANGE POLICY
Timeframe: Customers have up to 10 days from the delivery date to request an exchange.
Product Condition: The item must be in perfect condition, undamaged, in its original packaging, and include all provided accessories.
Valid Reasons: Exchanges are accepted for manufacturing defects, delivery errors, or if the product does not match the specifications described at the time of purchase.
Procedure: Customers must contact our support team, provide the reason for the exchange, and submit photos of the product. We will then provide instructions on how to proceed with the return.
Shipping Costs: Vitalizem will cover the shipping costs for the replacement product. However, customers are responsible for the shipping costs of returning the original item.
Replacement Product: A replacement will be sent once we receive the original product at our facility and validate the reason for the exchange.
RETURN POLICY
Timeframe: Customers have up to 10 days from the delivery date to request a return.
Product Condition: The item must be in perfect condition, undamaged, in its original packaging, and include all provided accessories.
Valid Reasons: Returns are accepted for delivery errors or if the customer is not satisfied with the product.
Procedure: Customers must contact our support team, provide the reason for the return, and submit photos of the product. We will then provide instructions on how to proceed with the return process.
Shipping Costs: Customers are responsible for the shipping costs of returning the product.
Refund: Once we receive the product at our facility and confirm its condition, a refund will be issued. The refund will be processed within 10 business days after the return is confirmed.
REFUND POLICY
At Zeevit, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund policy is designed to provide a clear and fair process. Below are the details of our refund policy:
Refund Request Period
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Customers have up to 10 calendar days from the date of delivery to request a refund.
Refund Eligibility
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The product must be in perfect condition, undamaged, in its original packaging, and include all provided accessories.
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Refunds are granted only in cases of manufacturing defects, delivery errors, or dissatisfaction with the product, provided the above conditions are met.
How to Request a Refund
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Customers must contact our support team via email or WhatsApp, stating the reason for the request and providing product photos if necessary.
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Once we review the request, we will provide return instructions.
Return Shipping Costs
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Customers are responsible for return shipping costs, except in cases of defective products or delivery errors, in which Vitalizem will cover the shipping expenses.
Refund Processing
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Once we receive and inspect the returned product, the refund will be processed via the same payment method used for the original purchase.
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The refund timeline may vary depending on the financial institution but will be completed within 10 business days after the return is confirmed.
Exceptions
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Refunds will not be issued for products that have been used, damaged by the customer, or are outside the refund request period.
Customer Support
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For any questions or further information about our refund policy, please contact our support team via email or WhatsApp.
Thank you for choosing Zeevit! We are here to ensure you have the best shopping experience possible.